Business Process Consulting

Our ICON Application Consultants who form our Level 2 Support team, are subject matter experts in eSIS, eFIN and eHR and assist schools in their use of the ICON platform and introduce best practice processes.

Meet the Team

Collectively, our ICON Application Consultants carry nearly 30 years’ Administration experience working in Primary and Secondary Schools. They have expertise in financial management (including accounts receivable/debtors), as well as the management of student information. Their approach is collaborative as they work with schools to understand their requirements with a focus on continuous improvement.

Laurel Hill (BBus – CPA) Maree Valles (BBus)

ICON Application Consultant ICON Application Consultant

Key Contacts

All support requests are registered by contacting the Service Desk. Support requests that cannot be immediately resolved will be escalated to ICON Application Consultants in Level 2 Support. Note that users can raise a support ticket and request it be assigned directly to a team member above.