ePortal Support Resources
ICON ePortal Support Resources
ICON ePortal support resources for schools can be found in the ePortal folder located within the ICON Support Resources Google folder.
Information about the upgraded ICON ePortal 2022 can be found in the Release Notes - ICON ePortal v2.0 September 2022.
A Citrix installation guide is available to users that require access to Citrix for their role in ICON.
ePortal support materials for ePortal Administrators, staff, and parents can be found below.
ePortal Administrator
Staff access to ePortal - QRG - Onboard School Staff to the ICON ePortal.
Staff access to apps via ePortal & resetting passwords - QRG - Managing staff access to apps & Resetting passwords.
Non-payroll employees access to ePortal - Info Sheet - Onboard non-payroll employees.
Onboard parents to the ICON ePortal - QRG -ePortal - ePortal Admin- Parent onboarding.
Staff
Principals login to ePortal for the first time - QRG - ePortal - First time ePortal Login - principals & school admin
Parents
Guide for parents to log in, review details and reset passwords - Parent User Guide.
Guide for new parents to verify their details and log into the Portal for the first time - Guide - ICON Portal - Parent verification and first time login to Portal.
Service Desk
Schools that have any questions regarding the ICON ePortal are encouraged to contact the Service Desk.Â