Service Desk

The Melbourne Archdiocese Catholic Schools (MACS) IT Service Desk is the first point of contact for technical and functional requests and issues. The team delivers support to MACS and their Diocese schools via phone, email and remote support.

Services

The MACS IT Service Desk provide the following services at the first point of contact:

HEAT Self Service (HSS)

HEAT Self Service (HSS) is a web-based application that enables ICON School Admins to view all the Service Requests submitted by their school to the Shared Services Teams without requiring the installation of software, special permissions, or the need to contact the ICON School Support. The development of the HEAT School Self Service Dashboard is an important step in increasing transparency between ICON schools and the Shared Services Centre.

Before you can commence using HSS, you will need to register. Applicants will be notified when their registration has been completed and HEAT Account has been made active.

Once you account is activated, please use the HEAT User Guide to navigate the system.

Additional Resources

Refer to the relevant pages on this website or ICON Support Documentation for additional information, guides and resources.

Outage Notifications

Subscribe to the CECV Word Press for up-to-date alerts on service status’ and outage information.

Key Contacts

See the Contact page for details and operating hours.