HEAT Self Service (HSS) is a web-based application that enables ICON School Admins to view all the Service Requests submitted by their school to the Shared Services Teams without requiring the installation of software, special permissions, or the need to contact the ICON School Support. The development of the HEAT School Self Service Dashboard is an important step in increasing transparency between ICON schools and the Shared Services Centre.
Before you can commence using HSS, you will need to register. Applicants will be notified when their registration has been completed and HEAT Account has been made active.
Once you account is activated, please use the HEAT User Guide to navigate the system.
Refer to the relevant pages on this website or ICON Support Documentation for additional information, guides and resources.
Subscribe to the CECV Word Press for up-to-date alerts on service status’ and outage information.
See the Contact page for details and operating hours.