ePortal Support Resources
The ICON ePortal can provide all teachers, staff, parents, and students with relevant access to ICON applications when required.
ICON schools may link to the ICON ePortal from their own 3rd-party portal or school-built intranets. Users will be prompted to log into the ICON ePortal using their ICON username and password.
The ICON ePortal can be accessed via the following url: https://icon.cev.vic.edu.au/
The ICON ePortal provides:
authentication to ICON systems
single sign-on (SSO) to ICON applications
management of ICON user login details e.g. password and security questions
CEV G Suite for Education administration (for schools in the CEV G Suite for Education instance).
Further information about the ICON ePortal can be found in the ICON ePortal fact sheet. ePortal support materials for ePortal Administrators, staff, and parents can be found below.
New ICON Schools:
Principals login to ePortal for the first time (for new ICON schools) - QRG - ePortal - First time ePortal Login - principals & school admin.
Onboarding staff/ parents to the ICON ePortal
Providing staff access to ePortal - QRG - Onboard School Staff to the ICON ePortal.
Onboarding parents to the ICON ePortal -
Fact Sheet- Onboard parents to the ePortal (for schools using ICON Community Portal), and QRG -ePortal - ePortal Admin- Parent onboarding.Providing non-payroll employees access to ePortal - Info Sheet - Onboard non-payroll employees.
Managing access to apps and passwords
Providing staff access to apps via ePortal & resetting passwords - QRG - Managing staff access to apps & Resetting passwords.
Troubleshooting Parent Access
A troubleshooting guide is available to assist parents to access the Portal - Info Sheet - ICON ePortal Admin- Troubleshoot Parent Portal Issues
MACS Shared Services Schools:
Provide principal approval access for approving digital onboarding forms - QRG - Manage Staff access (Principal approval)
Logging into the ICON ePortal
First-time login to ICON Portal for staff, and managing passwords - Guide: ICON ePortal - Staff First-time Login to ICON Portal & Password change.
Managing details
MACS Shared Services Schools:
Update personal payroll details for staff in MACS SS schools - QRG - MACS SS Payroll - ePortal -Employee update personal payroll details
Logging into the ICON ePortal
Guide for new parents to verify their details and log into the Portal for the first time - Guide - ICON Portal - Parent verification and first time login to Portal.
Managing details and passwords
Guide for parents to log in, review details and reset passwords - Parent User Guide.
Troubleshooting Parent access to the ePortal
A troubleshooting guide is available to assist parents to access the Portal - Parent Info Sheet – Troubleshoot Portal login issues
ICON ePortal support resources for schools can be found in the ePortal folder located within the ICON Support Resources Google folder.
A Citrix installation guide is available to users who require access to Citrix for their role in ICON.
Contact
For support, school staff can contact the service desk any time via email at ictsupport@macs.vic.edu.au or via phone 03 9267 0422 between 8.00am–5.30 pm.