Embedded Files
The following support is available to ICON schools:
Service Desk - first point of contact for any system performance issues, assistance with Access Requests, navigating screens or data integration issues.
ICON Training - available for Principals, administration staff and other authorised staff in the use of the ICON applications.
Consulting Services - available for ICON school staff. Level 2 support is provided by ICON Consultants to ensure the use of ICON applications supports best practice workflows.
ICON School Support resources - the support documentation page contains information and resources to support staff in using ICON to perform their daily and regular duties.
User Access
User Access
Access to the modules in ICON is based on selections made by the school during the migration to ICON phase, as well as roles assigned to different staff members in eSIS.
If relevant staff in your school do not have the correct access, the principal (or Business Manager in secondary schools), will need to request a change to access using the ICON User Access Request Form. Refer to the Service Desk page for more information.
For support, school staff can contact the service desk any time via email at ictsupport@macs.vic.edu.au or via phone 03 9267 0422 between 8.00am–5.30 pm.
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