School Services

The following support is available to ICON schools:

User Access

Access to the modules in ICON is based on selections made by the school during the migration to ICON phase, as well as roles assigned to different staff members in eSIS. 

If relevant staff in your school do not have the correct access, the principal (or Business Manager in secondary schools), will need to request a change to access using the ICON User Access Request Form. Refer to the Service Desk page for more information.


For support, school staff can contact the service desk any time via email at ictsupport@macs.vic.edu.au or via phone 03 9267 0422 between 8.00am–5.30 pm.