Payroll


This page contains information pertaining to the ICON Shared Services Payroll Team:

Core Functions of the Payroll Team

The ICON Shared Services Centre Payroll Team is a part of the ICON Shared Services Centre which works collaboratively with the schools in relation to the set-up and maintenance of employee records within the eHR application and with the processing and disbursement of payroll payments including salary payments, superannuation payments and salary packaging payments. 

Schools that have elected to utilise the ICON Shared Services Centre can contact the ICON Shared Services Centre Payroll Team. There are two channels for support: Firstly, raise a “I have a Question / Request” or “I have an Issue” ticket via the ICON ePortal (also called a HEAT ticket). Subsequently, if this enquiry needs to be escalated, call the Onboarding and/or Payroll Teams via the Shared Services Phone Line: (03) 9267 0422.


The different services are summarised below. 

Onboarding Team Services:

Payroll Team Services:

Queries relating to salary assessment can be directed to Employee Relations Team.


Hot Topics

The following are hot topics for which additional support can be obtained as required:

Key References


Key Contacts

There are two channels for support: 

Firstly, raise a “I have a Question / Request” or “I have an Issue” ticket via the ICON ePortal (also called a HEAT ticket). Subsequently, if this enquiry needs to be escalated, call the Onboarding and/or Payroll Teams via the Shared Services Phone Line: (03) 9267 0422.