Contact ICON

Service Desk contact details

For ICON school support, you can contact the service desk any time via email at ictsupport@macs.vic.edu.au or via phone 03 9267 0422 between 8.00am–5.30 pm. The menu options are:

• option 1 for MACS Shared Services Payroll and Onboarding Team

• option 2 for ICON schools support for any Student/Staff related Queries 

• option 3 for Technology Support

• option 4 for Census assistance and student attendance collection

• option 5 for Shared Services Taxation Team

Service Requests

For requests for training email -  icontrainingadmin@macs.vic.edu.au .

For requests related to best practice use of ICON applications contact the service desk and log a service request with the eAdmin Consultant or eLearn Consultant team.

General ICON Enquiries or Feedback

For general enquiries or to provide feedback about ICON or the ICON Support Site, please email the ICON Project Team on icon@macs.vic.edu.au 

Digitial Reimagination Program

For all questions about the Digital Reimagination Program or engaging software or service providers schools should contact the team

For all enquiries, please contact digitalreimagination@macs.vic.edu.au.