Contact ICON

General Enquiries or Feedback

For general enquiries or to provide feedback about ICON, email the ICON Project Team on

MACS School Engagement Officers (SEOs)

Eastern Region - Beverly Pope 9267 4334

Northern Region - Iris Yeong 9267 4380

Southern Region - Tom Gorgevski 9267 4061

Western Region - Denise Cranenburgh 9267 4059

Service Desk

For ICON school support, you can contact the service desk any time via email at or via phone 03 9267 0422 between 8.00am–5.30 pm. The menu options are:

  • option 1 for ICON schools with shared services

  • option 2 for ICON schools without shared services

  • option 3 for Technology Support

  • option 4 for Census assistance and student attendance collection

  • option 5 for G Suite support.

User Access

Please use this form to request a user's role to be created, updated or removed in eHR, eFIN and/or eSIS. Download the document and open in Adobe Reader. Please note that this form needs to be sent into the Service Desk from the Principal's email.