General Enquiries or Feedback
For general enquiries or to provide feedback about ICON or the ICON Support Site, please email the ICON Project Team on firstname.lastname@example.org
MACS School Engagement Officers (SEOs)
Eastern Region - Beverly Pope 9267 4343
Northern Region - Iris Yeong 9267 4380
Southern Region - Tom Gorgevski 9267 4061
Western Region - Denise Cranenburgh 9267 4059
For ICON school support, you can contact the service desk any time via email at email@example.com or via phone 03 9267 0422 between 8.00am–5.30 pm. The menu options are:
option 1 for ICON schools with shared services
option 2 for ICON schools without shared services
option 3 for Technology Support
option 4 for Census assistance and student attendance collection
option 5 for G Suite support.
HEAT Self Service (HSS)
Please use this form to request a user's role to be created, updated or removed in eHR, eFIN and/or eSIS. Download the document and open in Adobe Reader. Please note that this form needs to be sent into the Service Desk from the Principal's email.