Service Desk contact details
For ICON school support, you can contact the service desk any time via email at firstname.lastname@example.org or via phone 03 9267 0422 between 8.00am–5.30 pm. The menu options are:
option 1 for ICON schools with shared services
option 2 for ICON schools without shared services
option 3 for Technology Support
option 4 for Census assistance and student attendance collection
option 5 for G Suite support.
Please use the User Access Request form to request a user's role to be created, updated or removed in eHR, eFIN and/or eSIS. Download the document and open it in Adobe Reader.
Please note approval for user access requests will only be actioned if provided by the school staff listed below: