Contact ICON

Service Desk contact details

For ICON school support, you can contact the service desk any time via email at or via phone 03 9267 0422 between 8.00am–5.30 pm. The menu options are:

  • option 1 for ICON schools with shared services

  • option 2 for ICON schools without shared services

  • option 3 for Technology Support

  • option 4 for Census assistance and student attendance collection

  • option 5 for G Suite support.

General ICON Enquiries or Feedback

For general enquiries or to provide feedback about ICON or the ICON Support Site, please email the ICON Project Team on

User Access

ICON User Access Request Form - Primary, Secondary

Please use the User Access Request form to request a user's role to be created, updated or removed in eHR, eFIN and/or eSIS. Download the document and open it in Adobe Reader.

Please note approval for user access requests will only be actioned if provided by the school staff listed below:

ICON Approval Policy for user access requests:

  • Authority for User Access Requests (Primary) is the Principal or Acting Principal.

  • Authority for User Access Requests (Secondary) is the Principal, Acting Principal or Business Manager.

  • In circumstances where the above are unavailable delegated authority will lie with the Regional General Manager*

*MACS Offices.