Contact ICON

Service Desk contact details

For ICON school support, you can contact the service desk any time via email at ictsupport@macs.vic.edu.au or via phone 03 9267 0422 between 8.00am–5.30 pm. The menu options are:

  • option 1 for ICON schools with shared services

  • option 2 for ICON schools without shared services

  • option 3 for Technology Support

  • option 4 for Census assistance and student attendance collection

  • option 5 for G Suite support.

General ICON Enquiries or Feedback

For general enquiries or to provide feedback about ICON or the ICON Support Site, please email the ICON Project Team on icon@cecv.catholic.edu.au


User Access

ICON User Access Request Form - Primary, Secondary

Please use the User Access Request form to request a user's role to be created, updated or removed in eHR, eFIN and/or eSIS. Download the document and open it in Adobe Reader.

Please note approval for user access requests will only be actioned if provided by the school staff listed below:

ICON Approval Policy for user access requests:

  • Authority for User Access Requests (Primary) is the Principal or Acting Principal.

  • Authority for User Access Requests (Secondary) is the Principal, Acting Principal or Business Manager.

  • In circumstances where the above are unavailable delegated authority will lie with the Regional General Manager*

*MACS Offices.