ICON workshops using real school data including eHR – Payroll workshop for school’s 1st pay run
Access to the ICON Service desk from the day the school goes live with a focus on resolving issues, where possible, at first call.
‘Pro-active’ monitoring of school requests by ICON consultants so that timely intervention or tailored support for schools in hypercare is provided.
Support for 2nd pay run/ end of month
Training for school leaders in the use of a School Self-service Dashboard so that they are able to monitor ICON service requests the school has raised with the Service desk when they transition to BAU.
Support with the transition to BAU – Transition to BAU checklist