CECV schedules the majority of planned ICON maintenance activities (the scheduled period when maintenance may be performed on the service and which may cause all or part of the service to be temporarily unavailable), when required, after 8pm on Tuesday and Thursday evenings.
CECV will send a notification about ICON maintenance to schools and offices, at least 1 week in advance when an interruption to some or all ICON services is expected or possible.
Whilst CECV will endeavour to avoid unplanned interruptions, emergency maintenance may be required. In this situation, notification will be sent as soon as possible, but may not be provided 1 week in advance.
Maintenance activities are required to add enhancements, meet new compliance requirements, improve stability, improve performance, and fix known security vulnerabilities.
CECV follows an ITIL-standard change management process.
ITIL: Information Technology Infrastructure Library v3. A commonly used standard framework for IT Service Management.